Our non geographic inbound call services are designed to enhance and compliment your company image whilst maximising efficiency. All of our products are network based so you don’t have to invest in expensive systems. Examples of available solutions are as follows:

• Auto Attendant – You may have called numbers that require you to press 1 for sales, 2 for accounts etc. These are described as auto-attendants. Designed to route calls effectively and provide your customers with a single contact number. This service now comes with call queuing as standard for your busy periods.
• Call Queuing – It is always the case that everyone always calls you at the same time. Lost calls can mean lost revenue, customer dissatisfaction and slower response times. Our call queuing provides a bespoke solution that includes hold music/company information, position in queue, jump facility for special customers and inbound service stats.
• Call Recording – As it says it records calls. Operating at network level so there is no capital investment or hardwear required. Conversations are recorded and stored securely using RAID technology with full backup and data protection FCC compliancy. Recordings are retrieved by customers using powerful search function on a secure web site which also allows files to be downloaded as WAV files.

For further information please do not hesitate in contacting us.